At TriaNXT LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with a product you receive, we are committed to reviewing eligible return and refund requests in accordance with this Refund & Return Policy.
This policy explains when products may be returned, how to request a return, who is responsible for return shipping costs, and how refunds are processed.
1. Return Period
We accept eligible return requests within 30 days of the date your order is delivered.
To be eligible for a return, you must contact us within the applicable return period and receive return instructions before sending the product back.
Items returned without prior authorization may not be accepted.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.
2. Return Eligibility
To qualify for a standard return, the product should generally be:
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Unused or gently handled
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In its original condition
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In the original packaging, where applicable
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Returned with original accessories, manuals, tags, or included components where applicable
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Free from damage caused by misuse, improper installation, or neglect
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Accompanied by valid order information or proof of purchase
Certain products may have additional return requirements based on their nature or condition.
3. Phone Accessories and Compatibility
Because our store specializes in mobile phone accessories, customers are responsible for checking product compatibility before purchasing.
Before placing an order, please verify relevant details such as:
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Phone brand
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Phone model
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Device generation
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Connector type
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Product dimensions
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Compatibility specifications
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Other requirements listed on the product page
If you purchased an accessory that is incompatible with your device because the wrong model or version was selected, the item may still be eligible for a standard return if it meets all return conditions.
Return shipping costs in this situation are generally the customer's responsibility.
4. Items That May Not Be Eligible for Return
Certain products may be excluded from returns where permitted by applicable law.
Examples may include:
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Products clearly identified as final sale
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Personalized or customized products
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Products damaged through misuse or improper installation
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Products with missing essential components
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Products returned outside the applicable return period
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Products that are materially altered after delivery
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Certain clearance or promotional items where the listing states that they are final sale
If a product has specific return restrictions, those restrictions may be disclosed on the applicable product page or at checkout.
5. Damaged Products
If your product arrives damaged, please contact us as soon as possible.
For damaged items, we recommend contacting us within 7 days of delivery.
Please provide:
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Order number
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Customer name
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Product name
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Description of the damage
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Clear photographs of the product
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Photographs of the original packaging
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Photograph of the shipping label, when applicable
We may request additional information to determine whether the damage occurred during shipping or before delivery.
Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate solution.
6. Defective Products
If a product appears to be defective or does not function as reasonably expected, please contact us.
Please provide your order number and explain the problem in detail.
We may request photographs, videos, troubleshooting information, or other reasonable documentation to help determine the issue.
If the product is confirmed to be defective and qualifies for a remedy, we may offer a replacement, repair where available, refund, or another appropriate resolution.
7. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide:
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Order number
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Product received
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Product originally ordered
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Photographs of the item
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Photographs of the packaging and shipping label, if applicable
If we confirm that an incorrect product was shipped, we will work with you to determine an appropriate solution.
8. Missing Items
If an item is missing from your shipment, contact us promptly.
Please provide your order number and identify the missing product.
We may review the order, fulfillment records, shipment information, and tracking information before determining the appropriate resolution.
9. How to Request a Return
To request a return, contact us using the information below:
Email: admin@TriaNXTLLC.store
Phone: +1 (563) 306-4259
Please include:
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Full name
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Order number
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Email address used for the order
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Product name
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Reason for the return
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Photographs, if relevant
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Any other information reasonably necessary to evaluate the request
Our team will review your request and provide return instructions if the item qualifies.
10. Return Authorization
Please do not send a product back before contacting us and receiving return instructions.
The appropriate return address may depend on the product, fulfillment location, or return-processing arrangements.
Sending a package to an address that has not been authorized by our customer service team may delay the processing of your return.
11. Return Address
Our business address is:
TriaNXT LLC
30 N Gould St Ste 100
Sheridan, WY 82801
United States
This address is provided as our business contact address.
Do not automatically send returns to this address. A separate return address or return instructions may be provided after your return request has been reviewed.
12. Return Shipping Costs
For standard returns due to reasons such as:
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Changed mind
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Ordered the wrong product
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Selected the wrong phone model
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No longer needed the product
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Personal preference
the customer is generally responsible for the return shipping cost unless otherwise stated.
If the return is caused by an error on our part, such as sending the wrong product, or if the product is confirmed to be defective or damaged upon arrival, we will review the circumstances and may provide appropriate return shipping assistance.
Return shipping arrangements are subject to approval and applicable law.
13. Condition of Returned Products
Returned products may be inspected after receipt.
A refund may be reduced or a return may be rejected where permitted by law if the product has been:
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Used beyond what is reasonably necessary to inspect it
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Damaged after delivery
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Modified or altered
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Improperly installed
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Missing essential components
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Returned without required accessories
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Returned in an unacceptable condition
Any determination will take into account applicable consumer protection laws.
14. Refund Processing
Once an eligible return is received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds are generally processed within 5–10 business days after the return has been received and approved.
The time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.
We do not control the processing time of your bank or payment provider.
15. Refund Method
Approved refunds are generally issued to the original payment method used to place the order.
For example:
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Credit/debit card payments are generally refunded to the applicable card.
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Other payment methods may be refunded according to the payment provider's available procedures.
If the original payment method is no longer available, please contact us so we can review the situation and determine an appropriate solution.
16. Shipping Charges
Original shipping charges may not be refundable for standard customer-initiated returns, unless otherwise required by applicable law or the return is the result of an error on our part.
Where an item is confirmed to have arrived damaged, defective, or incorrect due to our error, we will review applicable shipping charges as part of the resolution.
17. Partial Refunds
In certain circumstances, a partial refund may be appropriate.
Examples may include:
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Minor damage that does not prevent use
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Missing non-essential packaging
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An agreed partial refund
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Other circumstances approved by customer service
Partial refunds are determined on a case-by-case basis.
18. Exchanges
Where inventory is available, we may offer an exchange for an eligible product.
Exchange availability depends on:
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Product availability
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Product condition
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Reason for the exchange
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Applicable return requirements
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Shipping arrangements
If an exchange is not available, we may offer a refund or another appropriate resolution.
19. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or been shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
If the order cannot be canceled, you may be able to return the product after delivery according to this policy.
20. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it, please:
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Check your bank or payment account.
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Contact your credit/debit card issuer if applicable.
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Check with your payment provider.
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Allow additional processing time where necessary.
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Contact us if the refund still has not appeared.
If you contact us about a missing refund, please provide your order number and refund information so we can investigate.
21. Returns for International Customers
If international shipping is available, customers outside the United States may be responsible for return shipping costs, customs-related charges, duties, taxes, and other applicable fees unless otherwise required by law or agreed by us.
International returns may take longer to arrive and process because of customs and international transportation.
We cannot guarantee that customs authorities will not impose additional charges on returned shipments.
22. Undeliverable or Refused Packages
If a package is returned to us because of:
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Incorrect address
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Incomplete address
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Refused delivery
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Failure to collect the package
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Multiple failed delivery attempts
we may contact you regarding available options.
Additional shipping costs may apply if you request that the package be shipped again.
Any refund for an undeliverable or refused package will be handled according to the circumstances and applicable law.
23. Lost or Stolen Packages
If tracking information shows that a package was delivered but you cannot locate it, please first check your delivery location and contact the shipping carrier.
You should also check with household members, neighbors, building management, or other appropriate parties where applicable.
Please contact us if the package remains missing.
We may assist with an investigation, but a refund or replacement is not automatically guaranteed for packages confirmed as delivered.
24. Products Damaged After Delivery
Products damaged after delivery due to misuse, accidental damage, improper installation, modification, neglect, or other customer-caused circumstances may not qualify for a standard refund or replacement.
For phone accessories, please follow any applicable installation or usage instructions provided with the product.
25. Fraudulent or Abusive Return Activity
We reserve the right, where permitted by law, to investigate and take appropriate action regarding suspected fraudulent or abusive return activity.
Examples may include:
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Repeatedly returning materially used products
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Returning products that were not purchased from us
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Providing false information
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Returning different products from those purchased
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Attempting to obtain multiple refunds
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Other fraudulent return behavior
This does not affect legitimate consumer rights that cannot legally be restricted.
26. Gift Purchases
If a product was purchased as a gift, return eligibility remains subject to this policy.
Refunds are generally issued to the original payment method used for the purchase unless another legally appropriate arrangement is available.
27. Final Sale Products
Products specifically identified as Final Sale may not be eligible for return or refund except where required by applicable law, including where the product is defective, damaged, or otherwise subject to a legally required remedy.
Any final-sale restriction will be disclosed where applicable.
28. Consumer Rights
This Refund & Return Policy is intended to provide clear information about our standard return procedures.
Nothing in this policy is intended to:
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Remove statutory consumer rights
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Restrict legally required refunds
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Exclude legally required warranties
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Prevent customers from exercising rights provided by applicable law
Where applicable law provides greater consumer protection than this policy, the applicable law will govern.
29. Changes to This Refund & Return Policy
We may update this policy from time to time to reflect changes in:
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Our products
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Return procedures
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Fulfillment arrangements
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Payment methods
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Business practices
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Applicable laws and regulations
When changes are made, we will update the Effective Date shown at the beginning of this policy.
The policy applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law.
30. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, defective products, or cancellations, please contact us.
TriaNXT LLC
Business Address:
30 N Gould St Ste 100
Sheridan, WY 82801
United States
Email:
admin@TriaNXTLLC.store
Phone:
+1 (563) 306-4259
When contacting us about an order, please include your order number whenever possible.
We appreciate your business and will make reasonable efforts to review eligible return and refund requests fairly and efficiently.
Last Updated: September 11, 2026
TriaNXT LLC
30 N Gould St Ste 100
Sheridan, WY 82801
United States
Email: admin@TriaNXTLLC.store
Phone: +1 (563) 306-4259